How It Works
From a short shop note to a customer who feels looked after.
- A job opens. We set up the customer, vessel, and repair job with you — contact details confirmed, communication preferences and consent recorded.
- Your technician adds an update. A few words is enough: “Pump expected Thursday. Install date not confirmed.”
- We draft the customer message. Facts are pulled out exactly as given. Ambiguity is flagged, never filled in. Expected dates stay “expected” — they never become promises.
- Your shop approves what needs approval. Price changes, added work, completion promises, refunds, and safety topics always wait for a person at your shop. Low-risk updates can send automatically only after you approve the templates and rules.
- The customer replies in one thread. Replies land on the correct job. Questions are organized for your staff; complaints and technical questions are escalated to your named contact.
- Your manager sees what needs attention. Jobs with old updates, estimates waiting for a response, questions waiting for answers, and failed messages — in one daily view.
- Completion is yours to call. Only after your staff marks a job ready do we send collection instructions, using your approved balance and wording.
Works with your existing tools
Boat Service Desk is a managed communication layer, not a replacement repair-management system. Depending on what your shop uses, we connect through a tested integration, a simple mobile update form, a controlled CSV import, or an authorized shared inbox. If a connection hasn't been tested with your system, we say so.